Legal Center

This Legal Center collects the public policies, addenda, and customer templates that govern Joby CRM LLC ("Joby," "we," "us," or "our"). These documents are designed for business customers using Joby to manage leads, jobs, calls, messages, estimates, invoices, payments, AI, time tracking, and workforce location features. They are not legal advice. Customers remain responsible for applying these documents to their own business, employees, contractors, customers, and jurisdictions.

Terms of Service: /terms Privacy Policy: /privacy Refund Policy: /refund-policy Subprocessors: /subprocessors Data Processing Addendum: /data-processing-addendum Data Retention Policy: /data-retention

Acceptable Use Policy: /acceptable-use-policy Communications Policy: /communications-policy AI Terms: /ai-terms Payments Addendum: /payments-addendum Worker Monitoring Notice Template: /employee-monitoring-notice-template

Joby provides business software and infrastructure. Customers are responsible for deciding how to configure and use the Service in their own operations. Before using regulated or sensitive features, customers should confirm that they have appropriate policies, notices, consent records, and internal controls for: - Telephone calls, SMS, email, marketing, opt-outs, and call recording/transcription - AI voice agents, AI-generated content, and human review workflows - Employee, contractor, subcontractor, or bring-your-own-device monitoring - Timekeeping, payroll review, wage/hour compliance, and record retention - Payment processing, customer refunds, disputes, taxes, and chargebacks - Privacy notices, data subject rights, and deletion/export workflows

These documents should be reviewed by counsel before being relied on for production compliance, especially if Joby expands into additional jurisdictions, adds regulated industries, changes subprocessors, changes payment flow, changes AI/telephony behavior, or changes data retention behavior. Send legal questions to legal@joby.io.