AI Terms

These AI Terms apply to Joby features that use artificial intelligence, machine learning, speech recognition, transcription, summarization, content generation, realtime voice, workflow recommendations, or similar functionality ("AI Features"). AI Features may include AI voice agents, AI chat, estimate copy generation, message drafting, call summaries, transcription, lead notes, workflow suggestions, and related automation.

AI output may be inaccurate, incomplete, outdated, biased, or inappropriate. Customer must review AI output before relying on it, sending it externally, quoting prices, making customer commitments, creating contracts, disciplining workers, making payroll decisions, or taking legal/business action. AI Features are tools to assist users. They do not replace professional judgment, management review, legal advice, tax advice, accounting advice, employment advice, or customer-specific business review.

Customer controls the prompts, inputs, workflows, recipient lists, call scripts, AI agent configuration, knowledge base content, and use of AI output. Customer is responsible for: - Ensuring AI inputs and outputs are lawful and appropriate - Reviewing AI-generated messages, estimates, scripts, summaries, and recommendations - Providing required disclosures and obtaining required consents - Avoiding deceptive impersonation or undisclosed AI use where disclosure is required - Maintaining human escalation paths for customers and workers

AI voice agents may speak with customers, prospects, vendors, or other callers depending on Customer configuration. Before using AI voice agents, Customer should: - Review applicable telephone, telemarketing, consent, call recording, and AI disclosure laws - Use accurate caller identity and business identity - Provide AI disclosure where required or appropriate - Avoid pretending the AI is a specific human person - Avoid emergency, medical, legal, financial, or life-safety use cases - Maintain a human takeover or callback process for complex, sensitive, or disputed matters

Customer may not use AI Features to: - Commit fraud, phishing, social engineering, or deceptive impersonation - Generate unlawful discrimination or harassment - Make final decisions about employment, credit, housing, insurance, healthcare, legal rights, or similar significant matters without qualified human review - Generate legal, medical, tax, accounting, or financial advice represented as professional advice - Clone, imitate, or synthesize a person's voice, likeness, or identity without required rights and consents - Create or send communications that violate the Communications Policy or Acceptable Use Policy

AI Features may process prompts, customer records, call audio, transcripts, messages, estimates, jobs, and other Customer Data as needed to provide the requested feature. Joby uses AI providers listed on the Subprocessors page where applicable. AI processing is governed by the Privacy Policy, Data Processing Addendum, Subprocessors page, and applicable provider terms. Customer should not input highly sensitive information into AI Features unless the feature is intended for that information and Customer has confirmed the legal basis and business need.

As between Customer and Joby, Customer may use AI output generated from Customer's use of the Service for Customer's lawful business purposes, subject to the Terms, this AI Terms page, third-party provider terms, and applicable law. AI output may not be unique. Similar output may be generated for other users. Customer is responsible for checking whether output is suitable, accurate, non-infringing, and lawful for its intended use.

AI FEATURES AND OUTPUT ARE PROVIDED "AS IS" AND "AS AVAILABLE." JOBY DOES NOT WARRANT THAT AI OUTPUT WILL BE ACCURATE, COMPLETE, RELIABLE, NON-INFRINGING, LAWFUL FOR CUSTOMER'S USE CASE, OR FIT FOR A PARTICULAR PURPOSE. Customer should use AI Features with appropriate safeguards, testing, supervision, and human review.