Communications Policy

This Communications Policy applies to use of Joby's calling, SMS, email, power dialer, AI voice agent, voicemail, call recording, call transcription, contact group, campaign, and related communications features. Customer is the sender, caller, originator, and controller of communications sent through the Service unless a separate written agreement says otherwise. Joby provides software and infrastructure, but Customer controls the recipients, content, timing, purpose, and legal basis for communications.

Customer must obtain and maintain legally sufficient consent before calling, texting, emailing, recording, or transcribing where consent is required. Consent records should include: - Recipient name and phone/email - Date, time, and source of opt-in - Exact consent language shown - Website/form/IP or paper/source details - Campaign or purpose - Opt-out history and suppression status Joby may request proof of consent if required by carriers, providers, regulators, or to investigate abuse.

Customer must use approved messaging registrations and campaigns where required, including A2P/10DLC or similar carrier programs. SMS messages must: - Match the registered brand, campaign, and sample content - Identify the sender where needed - Include legally required disclosures for marketing programs - Honor STOP, END, CANCEL, UNSUBSCRIBE, and similar opt-out words - Avoid prohibited content and carrier-blocked categories - Avoid message snowshoeing, evasion, or unregistered traffic Mobile opt-in data and consent must not be shared with third parties for their marketing purposes.

Commercial email must comply with applicable anti-spam laws. At minimum, marketing emails should use accurate header information, non-deceptive subject lines, a valid physical postal address, and a clear opt-out method. Transactional emails must be limited to transactional or relationship purposes. Customer is responsible for distinguishing transactional email from marketing email and honoring unsubscribe requests where required.

Customer is responsible for compliance with laws covering autodialing, artificial or prerecorded voice, telemarketing, do-not-call lists, caller ID, abandoned calls, call frequency, call time windows, and consent. If Customer uses AI voice, prerecorded messages, automated dialing, power dialing, or outbound call campaigns, Customer must confirm that the call type, recipient, consent record, and message content are lawful before use. AI-generated voices may be treated as artificial voices under communications laws.

Customer must provide all legally required notices and obtain all legally required consents before recording or transcribing calls, voicemails, meetings, or other communications. Some jurisdictions require all parties to consent before recording. Customer is responsible for determining which rules apply based on participants' locations and the communication type. Recommended operational controls: - Play or say a recording notice before recording starts - Let users disable recording where required - Train staff on call recording scripts - Keep recording/transcription access limited to authorized roles - Delete recordings and transcripts when no longer needed

Customer must honor opt-outs, unsubscribe requests, do-not-call requests, and revocations of consent promptly. Customer must not bypass suppression lists by changing numbers, sending from a different account, importing contacts under a new list, or using another provider to contact people who opted out. If Joby receives an opt-out, carrier complaint, abuse complaint, or legal demand, Joby may suppress the recipient, suspend messaging/calling, or require Customer to remediate records.

Communications may not contain or support: - Fraud, phishing, scams, impersonation, or misleading claims - Illegal goods or services - Harassment, threats, hate, exploitation, or abusive content - Unlawful debt collection or regulated financial campaigns without required approvals - Emergency, life-safety, or 911 replacement communications - Content prohibited by telecom carriers, email providers, payment processors, or Joby's Acceptable Use Policy

Carriers, email providers, telecom providers, AI providers, and regulators may filter, block, surcharge, investigate, or suspend communications. Joby may also suspend or limit communications features when needed to protect the Service, other customers, recipients, providers, or Joby. Joby does not guarantee delivery of any call, SMS, email, voicemail, or AI agent interaction.

Customer should maintain written templates for: - SMS opt-in language - SMS HELP and STOP language - Marketing email unsubscribe language - Call recording notice - AI voice disclosure - Missed-call text notice - Appointment reminder consent - Internal staff training scripts Counsel should review templates before use.