Products

Team Chat.

Coordinate your team in real time without leaving the CRM. Share updates, discuss jobs, and keep every conversation in context.

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Joby — Team Chat

# dispatch-team

Mike T. · 9:14 AM

Customer at 742 Elm needs a callback — AC unit is making a noise again

Sarah P. · 9:15 AM

On it — I'll create a callback ticket now 👍

Key features

Real-time messaging between dispatchers, office agents, and managers

Channel-based conversations for teams, departments, or projects

Direct messages for private one-on-one communication

Push notifications on mobile so field workers never miss a message

Share lead and job context directly in chat threads

Read receipts and online presence indicators

Searchable message history across all channels

File and photo sharing for job documentation

Capabilities

Channels

Organize conversations by team, department, or project for focused communication.

Direct Messages

Private one-on-one messaging between any two team members.

Push Notifications

Real-time alerts on mobile and desktop so nothing gets missed.

Context Sharing

Link leads, jobs, and contacts directly in messages for fast reference.

Message Search

Full-text search across all channels and DMs to find past conversations.

Online Presence

See who is online, away, or offline at a glance.

How teams use it

Owner

Stay informed on daily operations without micromanaging. Browse channels to get a pulse on team activity.

Dispatcher

Quickly coordinate with field workers about schedule changes, customer updates, and job reassignments.

Field Worker

Ask questions, share photos from the job site, and get instant answers from the office — all from your phone.

Frequently asked questions

Yes. The Joby mobile app includes full chat functionality with push notifications for new messages.

Yes. You can link leads, jobs, and contacts directly in any message so the recipient can jump to the record.

Yes. Full-text search lets you find any past message across all channels and direct conversations.

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