How many extensions can I have?

You can purchase as many extensions as you need. Each extension is a dedicated phone number assigned to one field worker.

Can field workers receive calls on their extension?

Yes — customers can call back the masked number and it will route to the assigned field worker.

Are masked calls recorded?

Yes — all calls through masked extensions are recorded and appear in the lead timeline, just like regular calls.

Phone Masking

Protect privacy with phone masking.

Give field workers unique masked numbers so they can call customers without revealing personal phone numbers. Manage an extension pool and track every call. Works for in-house techs and subcontractors alike.

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Phone Masking — Extension Pool

Extension Pool

8 / 10 available

Ext 201

Mike R.

Active

Ext 202

Sarah K.

Active

Ext 203

Unassigned

Available

Key features

Assign masked numbers to field workers — customers never see personal numbers

Extension pool management with automatic rotation

All masked calls are recorded and logged in the CRM

Field workers call from the Joby app using their assigned extension

Revoke extensions instantly when field workers leave

Track call duration, outcome, and recordings per extension

Privacy protection for both your team and your customers

Works alongside the main phone system and call groups

Capabilities

Extension Pool

Purchase and manage a pool of phone numbers assigned to field workers.

Privacy Protection

Customers see the masked number, not the field worker's personal phone.

Call Logging

Every call through a masked number is recorded in the lead timeline.

Instant Revocation

Remove a field worker's extension with one click.

Recording

Masked calls are recorded just like regular calls.

Reporting

See call stats per extension and field worker.

How teams use it

Owner

Maintain control over customer relationships. Field workers communicate through your system, not their personal phones.

Dispatcher

Assign extensions to new field workers and manage the pool as your team scales.

Field Worker

Call customers from a professional business number through the Joby app.

Frequently asked questions

Ready to get started?

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