Office Agent Scheduling
Office agent and technician scheduling for service teams.
Manage weekly schedules, shift patterns, time-off requests, and schedule overrides — all in one place. Joby shows you who's working when, catches coverage gaps, and gives dispatchers schedule context before assigning work.
Key features
Capabilities
Set each team member's recurring schedule by day and hour — Monday 8-5, Tuesday off, etc.
One-off changes for specific days without touching the recurring schedule underneath.
Team members submit PTO and sick day requests through the mobile app; managers approve or decline.
Joby flags days or hours where a call group or dispatch zone has nobody scheduled.
Team members can request swaps with each other; swaps go through manager approval before taking effect.
Office agent availability (e.g., only takes calls 9 AM - 3 PM) integrated with call routing.
Dashboard shows everyone currently on shift, on break, or off — color-coded for dispatchers.
Use schedule status when reviewing call groups, coverage, and dispatch assignments.
Hours per team member per period for payroll, capacity planning, and labor cost forecasting.
How teams use it
Dispatchers
See who's on shift, who's on break, and who's off in real time. Never assign a job to an off-shift tech or send a call to an unavailable office agent.
Office Agents
Request time off, swap shifts with coworkers, and see your upcoming schedule — all from the mobile app.
Owners
Coverage gap alerts prevent you from running a Friday afternoon with no coverage. Schedule reports feed payroll directly.
Frequently asked questions
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