SMS Compliance Center

What it is

Before a mobile carrier will deliver a business text message in the US, it wants to see a public web page where your customers agree, in their own words and with their own click, to be texted by you. The SMS Compliance Center is that page — plus the privacy policy and terms that sit behind it.

You do not build any of it by hand. Joby creates the whole set for your business the first time you move past the first step of Settings›Channels›Phone Registration, using the business name, industry and support phone you type in there.

The page your customers land on is made of four blocks:

Every page carries your business name and your Contact Information block, so a customer who lands on it from a Google search can see who is texting them and how to reach a human.

When to use it

• Registering to send texts. The carrier registration asks how your customers opt in. This page is the answer, and Joby fills its address into the registration for you.
• A customer asks to start getting texts and they are not standing in front of you. Send them the link instead of ticking a box on their behalf.
• Adding a "text me updates" link to your own website, your email signature, an invoice footer or a business card.
• Someone asks what they agreed to. Send them the Privacy Policy or Terms & Conditions link from the bottom of the page.
• A carrier or a customer queries a message. Every sign-up made through the page is stored with the exact wording that was on screen at the moment the box was ticked, along with the date and the page it came from.

Other pages do the neighbouring jobs:

• To actually send and reply to texts, use SMS & Conversations.
• To text a batch of customers at once, use Bulk SMS.
• To stop calls and texts from one particular number, use Blocked Numbers.
• To fill in and submit the carrier registration itself, use Phone Registration.

Before you start

• You need a paid plan. Open Settings›Channels›Phone Registration on a free account and you get a Paid Plan Required screen instead of the form: "A2P 10DLC registration is required to send SMS in the US and is available on paid plans only." The compliance page is created inside that same form, so nothing gets built until the plan is active.
• You need to be an admin or the owner. The Phone Registration page is admin-only, and the Settings menu itself is switched on per role under Settings›People›Team Roles. An office agent without those rights will not see the menu item at all.
• Have your legal business name ready. It is the first required field on the form and the page is built from it. Leave it blank and clicking Next stops you with "Business name required — Enter the legal business name in Step 1 before continuing."
• Have a support phone number you are happy to publish. Whatever you type in Support Phone is printed on the public page under Contact Information and in the privacy policy and terms. Use a number a customer can actually ring.
• Tidy Company Settings first. Your business name and category on the public pages come from Settings -> Business -> Company Settings. Fix a misspelt company name there, click Save Changes, and the public pages catch up.
• Know which web address your business has. If your account has its own Joby web address, the compliance pages live on it. If it does not, they live on a numbered Joby address instead. Both are perfectly valid — see The two page addresses below. Your own web address is set up by Joby support, not from a settings screen.

Step-by-step

Create your compliance page

1. Open Settings›Channels›Phone Registration. The tile is described as "A2P 10DLC compliance — required to send SMS".
2. You land on step 1, Brand Details. Fill in Legal Business Name, Business Type, EIN / Tax ID, Industry, the street address, the authorized representative's name and job level, and Support Phone.
3. If an amber note appears saying Public website details should match this registration, click Sync public details from this form. That copies the name, phone and address you just typed onto your public pages, which is exactly what a carrier reviewer compares them against. You will see "Website details updated" when it is done.
4. Click Next. This is the moment the compliance page is built — the button shows a spinner for a few seconds while it happens.
5. You are now on step 2, Campaign Details. In the Opt-in Consent box you will see a panel headed Public SMS Registration Page with a clickable link. That link is your compliance page. Click it to open it in a new tab and read it.
6. Leave the rest of step 2 alone unless something reads wrong. The grey Automatic Setup note explains why: Joby has already written the public registration page, the privacy policy, the terms, the opt-in wording and the sample messages for you. Campaign Description needs at least 40 characters, How do customers opt in? needs at least 40 characters, and you need at least two Sample Messages.
7. Tick I confirm that all message recipients have explicitly opted in to receive SMS messages. Nothing moves forward until you do.
8. Click Next again for step 3, Review & Submit, then Submit Registration. Save Draft at the bottom keeps your work if you need to come back later.

Read your page before anyone else does

1. Copy the link from the Public SMS Registration Page panel in step 2 and open it in a private or incognito window, so you see exactly what a customer sees.
2. Check the business name in the header. Check the phone number and email under Contact Information.
3. Scroll to the bottom and click Privacy Policy and Terms & Conditions. Both should open and both should carry your business name and support details.
4. If anything is wrong, fix it in step 1 of Phone Registration (or in Settings›Business›Company Settings) and click Next again — see Keeping the page accurate.

Share the link with customers

1. Copy the address from the Public SMS Registration Page panel.
2. Put it wherever customers will meet it: a "Get text updates" link on your website, your email signature, the footer of an invoice, a QR code on a van or a business card.
3. The customer opens it, types their Full Name and Mobile Number, ticks the consent box, and clicks Submit SMS Registration.
4. They see "Your SMS registration has been recorded." in a green bar. That is the confirmation, and the record is saved at the same moment.

How to check it worked

• The page exists. Step 2 of Phone Registration shows the Public SMS Registration Page panel with a live link. No panel means no page was created — go back to step 1 and click Next again.
• The link opens. You should land on a page headed with your business name and the words SMS Communication Terms, or on your business's own Contact page with the consent tick boxes on it. If you get Page Not Found and "This compliance page does not exist.", the address has been mistyped or edited — copy it again from step 2.
• A test sign-up records. Submit the form once with your own mobile number. A green bar reading "Your SMS registration has been recorded." means it saved. Submit the same number again within a few minutes and you get "This phone number was already recorded recently for SMS registration." — that is the duplicate guard working, not an error.
• The form refuses bad input. Leaving the name blank gives "Please enter your full name before submitting the SMS registration form.", a bad number gives "Please enter a valid mobile number before submitting the SMS registration form.", and an unticked box gives "You must check the SMS consent box before submitting the form." Seeing these means the safeguards are live.
• Your registration moved on. Back in Settings›Channels›Phone Registration, the banner at the top shows two dots once the submission is with the carriers: Business Verification and SMS Compliance. Green on both is the finish line. Green on Business Verification but red on SMS Compliance means the business passed and the messaging side needs work — read the What to fix list underneath.
• The banner across the top of Joby disappears. The strip reading "SMS is paused. Mobile carriers need to approve your organization before you can send text messages." stops appearing once approval lands and texting switches itself on.

Common mistakes

• Expecting a "compliance" item in the left menu. There is not one. The page is created and re-created from inside Settings›Channels›Phone Registration, and its link lives in step 2 of that form.
• Assuming the published email is your inbox. The email address printed on the compliance page is Joby's support address, deliberately — it keeps carrier reviewers off your team's inbox during the review. Your own contact details for customers are the phone number on the same page, and the details on your public site.
• Sending promotional blasts on the strength of this page. The consent collected here covers service messages — appointment confirmations, reminders, job updates, estimates and invoices. Marketing consent is tracked separately per contact; see STOP, HELP and opt-outs.
• Submitting the registration before reading the page. Two minutes spent opening the link and checking the name and phone number saves a rejection and several days of waiting.